Refund policy
At Hutch Table Accessories, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, you may change your mind about a purchase. To ensure a smooth and transparent process, we have developed the following Returns Policy for Change of Mind for our valued customers in Australia.
1. Eligibility for Returns
This policy applies to products purchased directly from Hutch Table Accessories within Australia.
The item(s) must be in their original condition, unused, and in their original packaging with all tags and labels attached.
Returns for change of mind are accepted within 30 days from the date of purchase.
2. Return Process
To initiate a return for change of mind, follow these steps:
Contact our Customer Service team at hutchtables@gmail.com to request a return authorization.
Securely package the item(s) to be returned.
Please note that the cost of return shipping will be at the customer's expense.
3. Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the item(s). Hutch Table Accessories is not liable for items lost or damaged in transit during the return process.
4. Inspection and Refund
Once we receive the returned item(s) and verify that they meet the eligibility criteria, we will process your refund within 2-3 business days. Refunds will be issued using the original payment method.
5. Restocking Fee
A restocking fee may apply to some returns for change of mind. This fee will be deducted from your refund, and its amount will depend on the condition of the returned item(s).
6. Questions and Assistance
If you have any questions about our Returns Policy or need assistance with your return, please don't hesitate to contact our Customer Service team at hutchtables@gmail.com
We are here to help!
7. Policy Updates
Hutch Table Accessories reserves the right to update or modify this Returns Policy for Change of Mind at any time without prior notice. Please check our website for the most up-to-date version of the policy.
By shopping with us, you agree to abide by the terms and conditions outlined in this Returns Policy for Change of Mind. We appreciate your business and thank you for choosing Hutch Table Accessories.
8. Faulty Goods
In the rare event that you receive a faulty product, we are committed to making it right. If you believe you have received a faulty item, please contact our Customer Service team at hutchtables@gmail.com immediately. We may request proof of the fault in the form of a photograph. Once we receive the necessary evidence and validate the fault, we will process your refund promptly, and you will not be responsible for return shipping costs. Our aim is to ensure that you have a hassle-free shopping experience, and we apologize for any inconvenience caused by receiving a faulty product. Your satisfaction is our top priority.